SLSU San Juan Campus GenSO Benchmarks Best Practices from Main Campus on ISO-aligned Documentation
Reinforcing its commitment to quality service delivery, operational excellence, and international standards compliance, the General Services Office (GenSO) of Southern Leyte State University (SLSU) – San Juan Campus conducted a comprehensive Benchmarking Activity and Staff Training on Documentation for Maintenance and General Services at the Main Campus on July 25, 2025. Officially branded as “Standards in Action: A Benchmarking and Training Initiative for Documentation Excellence in Maintenance and General Services,” the event aimed to deepen ISO 9001:2015 Quality Management System (QMS) alignment. Attended by select GenSO personnel, including drivers, carpenters, electricians, utility workers, and air-conditioning technicians, the activity focused on enhancing documentation competencies vital to operational efficiency and institutional integrity. In his Welcome Message, Dr. Dewoowoogen P. Baclayon, Vice-President for Administration and Finance, emphasized the foundational role of quality documentation in sustaining institutional trust, performance, and service accountability.
The benchmarking activity featured presentations on four key Quality Procedures (QPs) implemented at the Main Campus. QP-AD01: Requested Maintenance of Physical Facilities was presented by Mr. Leo A. Omamalin, Supervising Administrative Officer – Administration. QP-AD02: Preventive Maintenance of Physical Facilities was discussed by Engr. Roberto B. Paranas, GenSO Head – Main Campus. QP-AD03: Routine Maintenance of Cleanliness and QP-AD04: Requested General Services were presented by Engr. Aiza M. Torrecampo, Administrative Officer IV – Main Campus. The sessions covered topics such as maintenance workflows, preventive scheduling, cleanliness standards, and logistical support systems, all anchored on ISO-aligned documentation practices.
In the afternoon, Mr. Omamalin shared the Main Campus’s best practices in quality management, including strict adherence to approved forms, performance-based contract renewal, and multi-skilled workforce deployment. Pro-worker policies such as overtime pay, cash assistance during emergencies, and the lifting of the 5-day JO break requirement were also highlighted. The Main Campus’s operational innovations include implementation of eco-centric trash stations and an improved Materials Recovery Facility (MRF), deployment of work and attendance monitoring tools, cross-training in air-conditioning maintenance, a 5-star DOE rating under the Government Energy Management Program (GEMP), a 99% Client Satisfaction Rating, and active involvement in global ranking efforts like UI GreenMetric and WURI.
The GenSO Main Campus has also institutionalized strategic initiatives in fire safety, pest control, electrical hazard mitigation, and fuel conservation, ensuring compliance with national regulations and contributing to the university’s green goals. These efforts include the procurement of PPE for pest control teams, clearing of hazardous tree branches with SOLECO, and the repair of the university’s garbage truck.
Participants toured the PPDMO/GenSO workstations and MRF for practical exposure to workflow and documentation systems. By day’s end, the San Juan Campus GenSO, through Ms. Phoebe M. Nuñez, Administrative Officer V of San Juan Campus, committed to adopting the documented QPs, institutionalizing preventive maintenance routines, improving feedback mechanisms, and supporting the university’s innovation and sustainability agendas. In his Closing Message, Mr. Nelson O. Estrera, Air-conditioning Technician, affirmed their resolve to translate learnings into tangible improvements at the San Juan Campus.
The benchmarking activity affirmed SLSU’s belief that documentation is the backbone of transparency and quality. Through this initiative, the university not only strengthens its operational support systems but also deepens its culture of excellence and inter-campus collaboration. The event serves as a key step in SLSU’s broader mission of building a globally competitive, ISO-certified institution where every process, service, and employee is aligned toward quality and public value.
