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SLSU Strengthens Client-Centered Governance through University-Wide Frontline Service Inspection

In a move to reinforce its commitment to efficient, transparent, and client-oriented public service, Southern Leyte State University (SLSU) successfully conducted a University-wide Frontline Service Inspection across all its campuses from May 13 to 21, 2025, in observance of the Ease of Doing Business (EODB) Month, themed “From Red Tape to Red Carpet: Better Business Movement in a Bagong Pilipinas.”

This institutional activity was led by the Committee on Anti-Red Tape (CART) of SLSU, in strict compliance with ARTA Advisory No. 2025-011, issued by the Anti-Red Tape Authority (ARTA) pursuant to Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Purpose and Scope

The initiative aimed to assess the quality, efficiency, accessibility, and responsiveness of frontline services in high-traffic offices such as the Registrar, Library, and Cashier. The inspection covered all six campuses—Main Campus, Maasin City, Tomas Oppus, San Juan, Bontoc, and Hinunangan—with a standard checklist provided by ARTA as the main evaluation tool.

Inspection Highlights Per Campus

  • Maasin City Campus (May 14, 2025)

Led by ARTA Focal Person Ms. Madonna Grace D. Jacobe, the Registrar’s Office was commended for visible EODB materials, a functional Public Assistance and Complaints Desk (PACD), and prompt document processing. Clients expressed satisfaction during interviews, citing courteous and helpful frontliners.

  • Main Campus (May 15, 2025)

The University Registrar and Library offices were evaluated by a team composed of CART Chairperson Mr. Leo A. Omamalin, Vice Chairperson Ms. Ruth F. Medilo, and CART members Mr. Francis Rey F. Padao, Mr. Gordon B. Opina, and Atty. Maccabeo C. Josol. Observations confirmed compliance with ARTA guidelines, and recommendations were made to improve feedback mechanisms and digital integration.

  • Tomas Oppus Campus (May 15, 2025)

The Cashier’s Office underwent inspection by Ms. Judy O. Paz, who noted well-maintained service areas, availability of priority seating, and a visible PACD. Clients interviewed reported smooth transactions and professional service. Recommendations focused on automating the feedback system and including time stamps in monitoring forms.

  • Bontoc Campus (May 16, 2025)

Inspection was carried out by Mr. Erwin P. Remojo, who documented strengths in signage, accessibility, and client satisfaction. While clients praised the efficiency of the Registrar’s Office, the report noted the need to update wall-displayed versions of the Citizen’s Charter and improve logbook time entries for accurate processing time verification.

  • Hinunangan Campus (May 15, 2025)

Focal Person Mr. Gamebert T. Mulig conducted the evaluation of the Registrar’s Office. Clients described the process as smooth and timely, citing the helpfulness of frontline staff and the effectiveness of the online queuing system. The report recommended enhancing PACD presence and sustaining current best practices.

  • San Juan Campus (May 21, 2025)

ARTA Focal Person Ms. Phoebe P. Malubay assessed the Registrar’s Office, which earned a “Highly Satisfactory” rating. The report highlighted full compliance with ARTA requirements, courteous personnel, a fully functional PACD, and strategic use of both printed and digital feedback mechanisms.

Strategic Impact and Institutional Commitment

The initiative not only promotes transparency and accountability but also aligns with the university's broader mission to deliver excellent and inclusive services. Post-inspection reports from each campus, including client testimonials and photo documentation, will be consolidated into a Comprehensive Report for submission to ARTA on or before June 30, 2025.

The University’s Committee on Anti-Red Tape (CART) emphasized that the activity is part of SLSU’s long-term strategy to institutionalize citizen-centered governance. “This is more than compliance—it is a reaffirmation of our duty to serve with integrity, professionalism, and genuine care for our clients.”

The success of this University-wide initiative reflects the collective efforts of the management, SLSU CART, frontline offices, and client-partners in shaping a Bagong Pilipinas—one where red tape is replaced with red carpet treatment in every public service transaction.

#EODBMonth2025 #FromRedTapeToRedCarpet #BetterBusinessMovement #R2C:BBMBP

 

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